Privacy Policy

This privacy policy has been compiled to better serve those who are concerned

about how their 'Personally Identifiable Information' (PII) is used online. PII, as described in US information security and privacy law, is information that can be used alone or with other information to identify, contact, or locate a single person, or to identify a person in context. Please read our privacy policy carefully to clearly understand how we collect, use, protect or handle your personally identifiable information in accordance with our website.

What personal information do we collect from people who visit our blog, website or app?

When placing an order or registering on our site, as applicable, you may be asked to enter your name, email address, postal address, phone number, credit card information, or other details to assist you with your experience.

When do we collect information?

We collect information about you when you register on our site, place an order, open a support ticket, or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, subscribe to our newsletter, respond to a survey or marketing communication, browse the website, or use other site features in the following ways: To personalize your experience and enable us to deliver the type of content and product offerings in which you are most interested. Improve our website to serve you better. To enable us to better serve you by responding to your customer service requests. To quickly process your transactions. To send periodic emails about your order or other products and services.

How do we protect your information?

Our website is periodically scanned for security holes and known vulnerabilities to make your visit to our site as safe as possible. Your personal information is contained behind secure networks and is only accessible to a limited number of people who have special access rights to such systems and must keep the information confidential. Additionally, all confidential / credit information you provide is encrypted through Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits or accesses their information to maintain the security of their personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, allowing us to provide you with improved services. We also use cookies to help us collect aggregate data about site traffic and site interaction so that we can provide better site experiences and tools in the future. We use cookies to help you remember and process the items in the shopping cart. Understand and save user preferences for future visits. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies. Do this through your browser settings. Since the browser is a bit different, check your browser's help menu for the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies, some functions will be disabled. Some of the features that make your site experience more efficient may not work properly. However, you can still order by phone by contacting customer service.

Third Party Links and Disclosure

We do not sell, trade, or transfer your personally identifiable information to third parties. We do not include or offer third party products or services on our website.

We use Google AdSense advertising on our website.

Google, as a third-party provider, uses cookies to serve ads on our site. The use of the Google cookie cookie enables you to serve ads to our users based on previous visits to our site and other sites on the Internet. Users can choose not to use the cookie by visiting the privacy policy of the Google Ad and Content Network. Together with third-party vendors such as Google, use first-party cookies and third-party cookies or other third-party identifiers to compile data on user interactions with ad impressions and other ad service features where regards our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The scope of the law extends well beyond California to require that any person or company in the United States (and possibly the world) that operates websites that collect personally identifiable information from California consumers post a conspicuous privacy policy. on your website that indicates exactly the information that is collected and the people or companies with whom it is shared.

According to CalOPPA, we agree to the following:

Users can visit our site anonymously . Once this privacy policy is created, we will add a link to it on our home page or, as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word "Privacy" and can be easily found on the page specified above. When it comes to the collection of personal information from children under the age of 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States' consumer protection agency, enforces the COPPA rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

Fair Information

Practices The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played an important role in the development of data protection laws around the world. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information. We also agree to the Individual Remedy Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who do not comply with the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals turn to courts or government agencies to investigate and / or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law

That establishes the rules for commercial email, establishes the requirements for commercial messages, gives recipients the right not to have emails sent to them, and establishes harsh penalties for violations.

Terms of Use

Our main objective is

to deliver products and services with 100% satisfaction. Use the different communication channels to be able to answer your questions.

K & M Custom Creations - ROMDONA LLC hereinafter ROMDONA

at our Saint Cloud headquarters located in 2004 Jaffa Drive Unit i, we do embroidery and apparel printing as well as digital printing. To confirm orders, they require full payment in advance. You can pay for your order by Credit Card, Paypal, Bank Transfer to our Bank of America account, Cryptocurrencies, Apple pay, Google Pay or cash. We accept checks, but we may need to be able to cash the same before work begins. Please note that forms of payment that require funds to clear to our account delay your order. We will not ship orders until our bank has cleared your funds.

ROMDONA accepts Visa, MasterCard, Discover, and American Express

We do not recommend sending your credit card information by email, you can call us to enter your card information if you prefer. When providing credit card information, please include your order number, card type, card number, expiration date, and your full name and billing address as it appears on the card. When paying by credit card, you will be charged 100% of the amount indicated in the Acknowledgment of receipt of your order plus an estimate of the shipping charge and excesses. Once the order is shipped, any balance or credit owed will be charged or refunded to your card, as applicable.

Information about the account number and expiration dates will be completely confidential by ROMDONA and its representatives.

Credit card fraud is one of the fastest growing financial crimes in the United States. Because of this, ROMDONA has implemented this fraud prevention policy, to protect both the cardholder and ROMDONA. Individuals and / or companies requesting services should be aware that ROMDONA captures certain information related to service requests, including, but not limited to, time, date, IP address, and other information that can be used to locate and identify to people who try to commit or commit theft of the service through fraud with any means of payment.

ROMDONA reserves the right to request a photo ID and signature confirmation

prior to processing any order. If we request a valid form of photo identification or any other necessary information and we do not receive it within a specified period of time, we will cancel your order. It is ROMDONA's policy to report all forms of fraud with all means of payments and / or attempted fraud to the corresponding legal authorities, regardless of the country of origin, and to vigorously prosecute people and / or companies that commit fraud through refunds of charge, use of fraudulent credit / debit cards, or other forms of credit / debit card fraud. If we notice any unusual activity on your account, we will attempt to contact you to verify the charges and obtain your approval before allowing any additional activity. If you suspect that fraudulent charges have been made to your credit card or that someone has used your personal information to commit theft, we recommend that you call. Once received and verified, all hard copies of the documents will be shredded and disposed of in a safe place.

A purchase order (PO) is a commercial document issued by a buyer (your company) to ROMDONA

which indicates the type, quantities and agreed prices for the products or services that ROMDONA will provide to the buyer. Sending a purchase order to a supplier constitutes a legal offer to purchase products or services. Acceptance of a purchase order by a seller generally forms a single contract between the buyer and the seller. There is no contract until the seller accepts a signed ROMDONA purchase order. POs are generally issued by large corporations, schools, and government agencies. By submitting a PO, you simply indicate that you agree to pay for the products you order. The purchase order itself does not constitute a payment.

We will be happy to set up a corporate account

Credit review can take up to 10 business days and order production will not begin until the review process is complete. If your order is urgent, use the payment method you consider for this and call us to make other arrangements. If you are granted the payment terms, you agree that if you are late in paying your bill, a finance charge of 1.5% per month or the maximum charge allowed by law may be imposed on all accounts with past due balances. You agree to pay all reasonable company attorney fees and all collection agency fees incurred in the collection of any amounts owed hereunder and not paid when due.

If you are working on a very tight deadline

contact us and we will try to deliver your order to a carrier within 3 business days as long as they are not special and personalized orders. Please note that you must consider delivery time when determining when you will receive your order. We will work to ensure that your order leaves the factory on time according to the shipping method you specify. Rush orders often incur additional charges and you may need to limit the complexity. For rush orders, your art must be in vector EPS (illustrator) or Corel vector format.

If your item is not available

we may still be able to produce it before your deadline. Rush orders and going beyond the duty are our specialty and we enjoy the challenge of delivering the impossible. If you are interested in making an inquiry about rush orders, please contact us at the means of contact published on our website as well as In most cases, an additional urgent charge will be added to your pre-agreed order.

You can send to be picked up by picking up your order

previously informing the corresponding labels or sending your pick-up information. All orders are shipped FOB (freight on board) from the factory. All goods become your property the moment they are accepted by the carrier. We guarantee that your items will leave the factory on or before the shipping date specified on our Order Acknowledgment. Once products leave the factory, we cannot be held responsible for loss or delay by public transportation or any other cause beyond our control. Usually we will notify you with tracking information within 24 hours of shipment. If you have any questions or problems, use the means of contact published on our website.

Factory shipping or delivery dates

are the best estimates of our suppliers and our workforce, and in no event will ROMDONA be liable for any consequential or special damages arising from any delay in delivery. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items. In addition, the content of the ROMDONA website, including but not limited to layout and assembly, text, graphics, logos, button icons, images, audio clips, and software, are proprietary materials. copyright owned by ROMDONA.

No intellectual property can be used in a vulgar

illegal and / or illegal way. ROMDONA does not assume any responsibility for damages or any wrongdoing that the buyer may cause using IP. Your submission of an online order and / or your signature on our order is a conditional acceptance by ROMDONA of your offer to purchase our products and your acceptance of our terms and conditions.

ROMDONA is required by law to collect

all applicable state and local taxes for services and goods shipped to Florida. Customers in other states may be required to remit taxes to us. Consult your tax advisor. Businesses, individuals, and organizations that are exempt from sales tax must provide us with a copy of their resale certificate by emailing Once an order confirmation is approved, we cannot guarantee our ability to make changes or cancellations to an order. ROMDONA will use reasonable efforts to comply with your request.

you are responsible for paying the agreed price

for any work that may have been completed until such time as we can cancel your order. These charges may include, but are not limited to, installation charges, artwork preparation charges, shipping charges, and restocking fees. All work completed and costs incurred will be the responsibility of the client. All cancellations must be made by email before the requested work has started. Verbal cancellations will not be accepted.

If you have a problem with your order

please contact the different communication channels within 5 days of receipt. We recommend opening your merchandise to check its quality, even if you don't intend to use it right away. Please have your order number ready. WE DO NOT ACCEPT RETURNS. If a problem arises, please contact us. If applicable, we will issue an RMA (Return Material Authorization) number and provide you with a special shipping address. We try to produce your order in the exact quantity requested, but this is not always possible due to quality control efforts and fast-running machines. We reserve the right to send and subsequently bill or pay your credit card or account, up to 10% above or below the desired amount. We strive to provide clear and color-correct product images on our site that better reflect the true nature of the products. However, images on websites are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful when making assumptions about products from the site image only.

You may access and view the Content

that appears on this website for personal, non-commercial use only. You may download and / or copy certain portions of the Content for personal and non-commercial use only, provided that (a) you retain all copyright, trademark, or other proprietary notices contained in the Content, (b) do not modify or alter the Content in any way and (c) do not make the Content available to third parties. ROMDONA reserves full title and full intellectual property rights to any content you download from this website. You agree to use this website only for lawful purposes. The following activities are strictly prohibited: (i) misrepresenting the identity of a user; (ii) alteration of this website; and (iii) carrying out fraudulent activities.

The ROMDONA logo and trademarks

as well as other marks, trade names, trademarks and logos on this website are the property of their respective owners. You may not use, reproduce, copy or manipulate such logos in any way without the prior written consent of the owner. By accessing and using this website, you agree that your access to and use of this website is subject to the Terms and Conditions, and all applicable laws, as governed by the laws of the state of Florida, without giving effect to any principle. or conflict of laws.